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Customer Service Representative

Posted on August 20, 2014October 20, 2014 by Teddy Jones
DESCRIPTION: * OPS/TO 2

  • Perform Customer Service Representative duties and respond to queries from internal and external clients.
  • Monitoring and operating the switch board effectively
  • Receiving, screening and transferring incoming  telephone calls to the appropriate officers;
  • Monitoring extensions and making reports to LIME regarding those that are malfunctioning.
  • Receiving messages for officers when they are out of office or unavailable;
  • Directing queries to the appropriate officer(s);
  • Maintaining a log of clients and visitors to the office, indicating to whom they were referred;
  • Directing clients and visitors to the appropriate destination – conference rooms and to staff locations;
  • Announcing the arrival of clients and visitors to the appropriate officers;
  • Receiving and signing for hand-delivered correspondence and dispatching them accordingly;
  • Preparing monthly reports on the activities of the Customer Service Representative desk;
  • Manages the attendance Register
  • Prepares monthly attendance and punctuality report
  • Assists with providing clerical and secretarial support to the Human Resource and Administration Unit;
  • Delivers excellent customer services at all times
  • Any other related duties that may be assigned from time to time by the Manager Human Resource and Administration.
QUALIFICATIONS: 
  • 4 CXC or GCE subjects including English Language
  • Training in customer service and telephone operating
  • Two (2) years related working experience
  • Any combination of education and experience
  • Excellent interpersonal and communication skills
  • Working knowledge of office procedures and practices
  • Excellent customer service skills
  • Working knowledge of the PBX system/switchboard
  • Ability to work in a changing environment and be innovative
NB: Submit application accompanied by a detailed resume with the names, addresses and contact details of two (2) references

CONTACT INFORMATION:  
Name: N/A
Address: The Manager
Human Resources and Administration
Office of the Children’s Advocate
Ground Floor
Air Jamaica Building
72 Harbour Street
Kingston
Email: vacancies@oca.gov.jm
Telephone: N/A
Fax: 922-6785

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